So with sadness I must say that the ETA on my bike was changed due a combined error of TREK and my LBS. So the promised delivery day was 04.13, I called them on that date only to find from one of the reps that they don't have a updated ETA on my bike and that they also don't control the shipping. The dude promised that they will contact me in the same day and will update with the status of my order. No email up to 9 pm, so I've sent an email back to them, stating that from my point a view a retail store that has no control over shipping is a sign o a bad business.
I've received an email the next day, were they thanked me for my feedback, and they told that there was an error in TREK's system. TREK will give me as a gift a 100$ TREK essential kit, no charge and LBS offered to give me a bike until mine arrives. I refused the bike, and they told me that mine will arrive early this week and will be set up in the same day.
Until then, my daughter needed a bike so I bought one for her for Toys'R'Us.
No comments:
Post a Comment